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Tags: Service Design, Codesign, Co Creation, Experience Mapping, Design Strategy, Design Research, Customer Experience, employee experience, Lego Serious Play, Co-Creation Workshop, CX, frameworks, Methodology, Space Planning, Hybrid Working
New Needs, New Technologies, New Expectations
Right now, we’re seeing a renaissance of innovation as tech companies jump out of our screens and into the physical spaces where we work, live, play and shop.
Technologies once relegated to obscure, downstream or mundane tasks are taking in a refreshed limelight—and forcing customers to recalibrate to a new normal.
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Tags: Innovation, Codesign, Co Creation, Design Strategy, Customer Experience, Design Thinking, Front End of Innovation
We’ve all been there. You’re sent away for an expensive week of training and while some of what you learned was helpful, you find it hard to apply your new knowledge.
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Tags: Service Design, Codesign, collaboration, Train-by-doing
Does your organization have challenges bridging the research insights and design development phases on experience-based projects? It can be difficult, especially during large scale projects within an organization.
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Tags: Service Design, Codesign, UX, User Experience, Customer Experience
We can all agree that creativity and collaboration are good things, but not everyone is in agreement on what they look like in practice or the best way to support them.
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Tags: Codesign, User Research, Design, User Experience, Design Thinking
