IDEAL EMPLOYEE EXPERIENCE
Improving Company Collaboration, Knowledge Management, and Self-Service
A 70,000 employee, global financial services company wanted to better understand employees’ current and ideal experiences by utilizing journey maps and leveraging previous research. In particular, the client was seeking to uncover innovative solutions that could improve the experiences of their employees in three key areas: collaboration, knowledge management, and self-service. The ultimate goal was to elevate employee retention, productivity, and efficiency by enhancing employee engagement across the organization (including remote, local and globally distributed employees).