INTEGRATING EMERGING TECH
Co-Designing a Service Systems Workflow
A Fortune 100 insurance company was seeking to stay ahead of the technology curve and bring multiple groups of stakeholders (e.g. claims adjusters, business analysts, and UX designers) together to generate ideas for an ideal future. Stratos designed an innovation workshop to identify new opportunities that empower frontline associates with emerging technology. The systems concepts that everyone designed would help to better serve customers during the claims experience.