Tags: Service Design, Codesign, Co Creation, Experience Mapping, Design Strategy, Design Research, Customer Experience, employee experience, Lego Serious Play, Co-Creation Workshop, CX, frameworks, Methodology, Space Planning, Hybrid Working

The coronavirus-inspired shutdown of the global economy has led to profound existential conversations within the business community. Executives around the world are asking questions like  “How can we position ourselves for success when this is over?” or even “Can we survive this?”

Tags: Innovation

Stop us if you’ve heard this one before...
You and your team just wrapped up a major innovation effort… and you’re left with a nagging suspicion that you could have accomplished more if only you could have combined another approach. Sure, you uncovered some opportunities buuuuut it still doesn’t feel like you are getting the whole picture.

Tags: Innovation, Design Thinking, Front End of Innovation, jobs-to-be-done

New Needs, New Technologies, New Expectations

Right now, we’re seeing a renaissance of innovation as tech companies jump out of our screens and into the physical spaces where we work, live, play and shop.

Technologies once relegated to obscure, downstream or mundane tasks are taking in a refreshed limelight—and forcing customers to recalibrate to a new normal.

Tags: Innovation, Codesign, Co Creation, Design Strategy, Customer Experience, Design Thinking, Front End of Innovation

 

We’ve all been there. You’re sent away for an expensive week of training and while some of what you learned was helpful, you find it hard to apply your new knowledge.

Tags: Service Design, Codesign, collaboration, Train-by-doing

As technology rapidly evolves and connects our experiences, what does the future
of our physical environments look like? At Stratos we’re passionate about systems thinking in service design. We don't just look at the intangible offerings of services, but also the tangible artifacts and environments in which these experiences take place. Many design teams are stuck thinking about and innovating around touchpoints but we believe there’s a need to be more holistic in our thinking. This had us asking the question: Is there a way to think beyond touchpoints?

Tags: Service Design, User Experience, Design Strategy, Customer Experience

 

If you’re like most leaders, you have the drive and dedication to improve your organization wherever possible. No organization is perfect and you likely realize that your business could stand to improve its services but, deciding where to start can be overwhelming – if not paralyzing. However, there is a way to effectively and

Tags: Service Design, Experience Mapping, User Journey Mapping, Customer Experience, Design Thinking

Learn, explore and generate possible futures in the front-end of design

Tags: Service Design, Prototyping, Design, Design Thinking, Provotyping

Does your organization have challenges bridging the research insights and design development phases on experience-based projects? It can be difficult, especially during large scale projects within an organization.

Tags: Service Design, Codesign, UX, User Experience, Customer Experience

We can all agree that creativity and collaboration are good things, but not everyone is in agreement on what they look like in practice or the best way to support them.

Tags: Codesign, User Research, Design, User Experience, Design Thinking