Tags: Service Design, Codesign, Co Creation, Experience Mapping, Design Strategy, Design Research, Customer Experience, employee experience, Lego Serious Play, Co-Creation Workshop, CX, frameworks, Methodology, Space Planning, Hybrid Working

The coronavirus-inspired shutdown of the global economy has led to profound existential conversations within the business community. Executives around the world are asking questions like  “How can we position ourselves for success when this is over?” or even “Can we survive this?”

Tags: Innovation

New Needs, New Technologies, New Expectations

Right now, we’re seeing a renaissance of innovation as tech companies jump out of our screens and into the physical spaces where we work, live, play and shop.

Technologies once relegated to obscure, downstream or mundane tasks are taking in a refreshed limelight—and forcing customers to recalibrate to a new normal.

Tags: Innovation, Codesign, Co Creation, Design Strategy, Customer Experience, Design Thinking, Front End of Innovation

Learn, explore and generate possible futures in the front-end of design

Tags: Service Design, Prototyping, Design, Design Thinking, Provotyping

Does your organization have challenges bridging the research insights and design development phases on experience-based projects? It can be difficult, especially during large scale projects within an organization.

Tags: Service Design, Codesign, UX, User Experience, Customer Experience

We can all agree that creativity and collaboration are good things, but not everyone is in agreement on what they look like in practice or the best way to support them.

Tags: Codesign, User Research, Design, User Experience, Design Thinking

At Stratos, we’ve played a range of roles in the strategic front-end of the innovation process. In our experience, we have found that clients often need more than research insights. They need help bridging the gap between design research and the implementation work streams of their project. If you want to add value to your offering, your role might go beyond that of a design researcher or even a design strategist and become that of a “facilitator of innovation.” Here are some lessons we’ve learned from working on innovation projects:

Tags: Innovation, UX, Design, User Experience, Design Research

Experience mapping, a collaborative visioning method, is popular among design strategists complete with its own hashtag, #xmapping. Collaboratively mapping an experience with multiple stakeholders exposes parts of the overall experience that are difficult to predict and articulate. Engaging users and business teams in hands-on activities simultaneously to create a journey map is powerfully strategic and worth exploring.

Tags: Service Design, UX, User Experience, User Journey Mapping, Design Strategy

Experience mapping is a process that aims to visualize a holistic account of your customer’s experience including processes, decisions, and emotions that people feel while interacting with your product or service. It helps companies develop a deep understanding of the people they serve and to put that understanding at the core of their strategic planning.

Tags: Service Design, User Experience Design, UX, User Experience, Experience Mapping

The types of user needs you capture can impact the future of your company

Tags: Service Design, User Research, UX, Design Research, Design Thinking