Transform Employee Workspaces Through Service Design
Tags: Service Design, Codesign, Co Creation, Experience Mapping, Design Strategy, Design Research, Customer Experience, employee experience, Lego Serious Play, Co-Creation Workshop, CX, frameworks, Methodology, Space Planning, Hybrid Working
Your Customers are Creative. It's Time to Build with Them.
New Needs, New Technologies, New Expectations
Right now, we’re seeing a renaissance of innovation as tech companies jump out of our screens and into the physical spaces where we work, live, play and shop.
Technologies once relegated to obscure, downstream or mundane tasks are taking in a refreshed limelight—and forcing customers to recalibrate to a new normal.
Tags: Innovation, Codesign, Co Creation, Design Strategy, Customer Experience, Design Thinking, Front End of Innovation
Are we too focused on touchpoints? Maybe we should think about servicescapes instead.
As technology rapidly evolves and connects our experiences, what does the future
of our physical environments look like? At Stratos we’re passionate about systems thinking in service design. We don't just look at the intangible offerings of services, but also the tangible artifacts and environments in which these experiences take place. Many design teams are stuck thinking about and innovating around touchpoints but we believe there’s a need to be more holistic in our thinking. This had us asking the question: Is there a way to think beyond touchpoints?
Tags: Service Design, User Experience, Design Strategy, Customer Experience
Top 5 Reasons Why Successful Leaders are Investing in Service Design
If you’re like most leaders, you have the drive and dedication to improve your organization wherever possible. No organization is perfect and you likely realize that your business could stand to improve its services but, deciding where to start can be overwhelming – if not paralyzing. However, there is a way to effectively and
Tags: Service Design, Experience Mapping, User Journey Mapping, Customer Experience, Design Thinking
Three Practical Ways to Bridge the Gap Between Research and Design
Does your organization have challenges bridging the research insights and design development phases on experience-based projects? It can be difficult, especially during large scale projects within an organization.
Tags: Service Design, Codesign, UX, User Experience, Customer Experience