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Top 5 Reasons Why Successful Leaders are Investing in Service Design

Posted by Anthony Weiler on Jan 17, 2018

 

If you’re like most leaders, you have the drive and dedication to improve your organization wherever possible. No organization is perfect and you likely realize that your business could stand to improve its services but, deciding where to start can be overwhelming – if not paralyzing. However, there is a way to effectively and
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Tags: User Journey Mapping, Service Design, Experience Mapping, Customer Experience, Design Thinking

Looking to Get Started with Experience Mapping? — 5 Questions You Must Ask

Posted by Stratos Innovation Group on Mar 16, 2016
5 questions you must ask before starting the process of experience mapping

Experience mapping is a process that aims to visualize a holistic account of your customer’s experience including processes, decisions, and emotions that people feel while interacting with your product or service. It helps companies develop a deep understanding of the people they serve and to put that understanding at the core of their strategic planning.

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Tags: Service Design, UX, User Experience, User Experience Design, Experience Mapping

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Engage your customers and business stakeholders to build journey maps together through visualization and storytelling activities, with our first eBook! Download