Transform Employee Workspaces Through Service Design
Tags: Service Design, Codesign, Co Creation, Experience Mapping, Design Strategy, Design Research, Customer Experience, employee experience, Lego Serious Play, Co-Creation Workshop, CX, frameworks, Methodology, Space Planning, Hybrid Working
Top 5 Reasons Why Successful Leaders are Investing in Service Design
If you’re like most leaders, you have the drive and dedication to improve your organization wherever possible. No organization is perfect and you likely realize that your business could stand to improve its services but, deciding where to start can be overwhelming – if not paralyzing. However, there is a way to effectively and
Tags: Service Design, Experience Mapping, User Journey Mapping, Customer Experience, Design Thinking
Looking to Get Started with Experience Mapping? — 5 Questions You Must Ask
Experience mapping is a process that aims to visualize a holistic account of your customer’s experience including processes, decisions, and emotions that people feel while interacting with your product or service. It helps companies develop a deep understanding of the people they serve and to put that understanding at the core of their strategic planning.
Tags: Service Design, User Experience Design, UX, User Experience, Experience Mapping