Our Work

A national restaurant brand was generating $100K+ in weekly opening sales—but repeat visits weren't following. Stratos diagnosed the high-volume moments quietly undermining guest loyalty and helped leadership focus investment on the experience levers that drive durable performance.

A national retail property owner needed to evolve from a collection of tenants into a cohesive hospitality destination. Stratos led an immersive co-creation engagement that surfaced four strategic pillars and a portfolio of signature moments to drive visit frequency and dwell time.

Stratos partnered with a healthcare organization to generate opportunities for improvements and innovations for women during screening, diagnostics or treatment.

An insurance company was seeking to stay ahead of the technology curve and bring multiple groups of stakeholders (e.g. claims adjusters, business analysts, and UX designers) together to generate ideas for an ideal future. Stratos designed an innovation workshop.

Our lifestyles are changing and so the insurance industry needs to adjust. The client gave Stratos a new insurance concept that had been generated and validated with consumers so they were confident that it was a desirable offering. Stratos worked with consumers to refine and enhance the concept.

Stratos was brought in as a partner to bring human-centered design to leverage the client's strong engineering and product tradition. We did this by facilitating insight gathering sessions with key stakeholders in the care ecosystem (patients, caregivers, and healthcare professionals).

Exploring innovative retail experiences and reimagining the future of shopping centers through human-centered design and consumer insights.

Designing the future of work by understanding employee needs and creating exceptional workplace experiences that drive engagement and productivity.

Empowering organizations with collaborative design thinking methodologies to unlock innovation and solve complex business challenges.

A leading Midwest health system transformed their patient-centric approach through comprehensive journey mapping and psychographic segmentation to combat competitive patient loss and improve retention.

A children's hospital developed a holistic mobile health strategy to support teens with chronic diseases and their caregivers, covering Type 1 Diabetes, Cystic Fibrosis, ADHD, and Epilepsy.

Defining and refining a remote patient monitoring system to monitor potentially lethal side effects related to blood cancer treatments, ensuring safe at-home care.

Creating a North Star vision for an autonomous vehicle delivery service, addressing the complex challenges of the 'first 50 feet' and 'last 50 feet' of autonomous delivery.

Defining the ideal value principles and components of a premium Certified Driver Program for an electric vehicle and rideshare platform collaboration, creating a framework to elevate driver experience and engagement.

Developing a comprehensive digital advisor to help seniors and families plan the aging journey with personalized assessments and action plans.

Strategic metrics development for a pre-cancer screening algorithm to measure success and guide data-driven scaling decisions.

Defining the end-to-end meeting room experience for a healthcare organization navigating post-COVID hybrid work, addressing pain points in technology adoption, wayfinding, and meeting collaboration.

Leading a comprehensive research program with 40 interviews across diverse roles to understand and transform how associates interact with workplace technology, uncovering 7 key insights and delivering 16 Moments that Matter.

A children's hospital aimed to explore new opportunities that would differentiate their volunteer experience and engage corporate partner employees around the country. Stratos co-designed innovative solutions to transform the volunteer experience.