If you’re like most leaders, you have the drive and dedication to improve your organization wherever possible. No organization is perfect and you likely realize that your business could stand to improve its services but, deciding where to start can be overwhelming – if not paralyzing. However, there is a way to effectively and
Top 5 Reasons Why Successful Leaders are Investing in Service Design
Tags: Service Design, Experience Mapping, User Journey Mapping, Customer Experience, Design Thinking
5 Ways Experience Mapping Enhances Design Strategy
Experience mapping, a collaborative visioning method, is popular among design strategists complete with its own hashtag, #xmapping. Collaboratively mapping an experience with multiple stakeholders exposes parts of the overall experience that are difficult to predict and articulate. Engaging users and business teams in hands-on activities simultaneously to create a journey map is powerfully strategic and worth exploring.
Tags: Service Design, UX, User Experience, User Journey Mapping, Design Strategy